Costly tweet

“I was completely unaware of what was going on. We were never trained in any of the social graces when it came to dealing with China”


Online error

Roy Jones speaks to the Wall Street Journal about Marriott’s decision to fire him. The American employee helped manage the hotel giant’s Twitter accounts and caused fury in China for liking a tweet praising the chain for identifying Tibet as a country – rather than part of China – in an online survey (see WiC394). Marriott apologised for the error.

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